Privacy Policy

This Privacy Policy describes how Roya Collection (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email or phone using the details provided below:

Email: support@royacollection.com
Phone:+923450961640

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.” See the list below for more details on what Personal Information we collect and why.

Examples of Personal Information collected:

Name, email address, address, phone number.
Information you provide through customer support or feedback forms.

We collect this information to:

Provide products and services to you.
Communicate with you and provide your order states through customer support.
Send you updates, offers, and promotions (only with your consent or where allowed by law).

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us using the details above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us deliver our services and fulfill our agreements with you. For example:

We may share your Personal Information with third-party partners involved in order fulfillment, shipping, and website operations.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We may use tools like Google Analytics to understand how customers use the Site.
You may opt-out of targeted advertising by adjusting your browser settings or visiting opt-out portals like https://optout.aboutads.info/.

SMS Consent Policy

Consent Collection: We collect your consent for SMS communications when you opt-in during checkout or sign-up.
Purpose and Frequency: SMS communications may include order updates, promotions, and important notifications.
Managing Consent: You can opt out of SMS communications anytime by following instructions provided in SMS or contacting us.
Privacy and Security: Your details are kept confidential and will never be sold or shared for marketing without your explicit consent.

Using Personal Information

We use your Personal Information to provide our services, including:

Processing orders, shipping, and fulfillment.
Providing customer support and product updates.
Marketing communications (with your consent).

Retention

When you place an order on the Site, we will retain your Personal Information for our records unless and until you request its deletion.

Cookies

We use cookies and other tracking technologies to improve your browsing experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings. Disabling cookies may affect how the Site functions for you.

Your Rights

Depending on your location, you may have rights regarding your Personal Information, including access, correction, deletion, or data portability. To exercise these rights, contact us using the details above.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised “Effective Date.”

Complaints

If you would like to make a complaint, please contact us using the information provided above. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.